Frequently Asked Questions
Everything you need to know about your Shop-AKASO experience.
How long does shipping take for my electronics?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is the return policy for Shop-AKASO products?
We offer a 30-day money-back guarantee on all items. Products must be returned in their original packaging with all accessories included to qualify for a full refund.
Do your electronic devices come with a warranty?
Yes, all Shop-AKASO electronics are covered by a 12-month limited warranty that protects against manufacturing defects. You can extend this coverage by registering your product on our website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our fulfillment center and cannot be changed, though you can still initiate a return upon delivery.
How can I contact customer support if I have a technical issue?
Our technical support team is available 24/7 via the 'Contact Us' page on our website, or you can email us directly at [email protected] for a response within 24 hours.